Our Network Service and Support Department provides on site service for computer networks specializing in a Microsoft environment. We offer a full line of computer and networking hardware and software to support our clients. We can provide you with virtually any product and, in most cases, provide next day delivery. If your organization has a unique I.T. problem, the knowledge and experience of our programming and web development team allows us to ensure that your network's need are met by offering custom programming and data solutions.

We work with our clients to provide service and support as needed. The depth of that support can be from occasional trouble shooting calls through to daily on site placements. We can work with or even act on site as your I.T. Department.

Because there is continual change within the I.T. world, Nesda's service quality focuses on cost and time for our clients.  We have a standardized approach that, while managing all I.T. needs, has the ability to change with the I.T. world and still maintain that focus on cost and time.

We deliver high quality service which has been developed over the years as we follow strict Microsoft Partnership standards.

Our Service Delivery Model has been proven to have the ability to be scaled to match the needs of different sizes of clients and follow Best Practices standards.

Another point within our model is to respect day-to-day operations of the agencies and ensure there is little, to no, disruption in the handling of all I.T. needs.  Service Level Agreements are one way we guarantee this to our clients which is easy to ensure as it is our philosophy to manage all networks in this fashion.

The health of networks requires continuous service within any organization.  Lifecycles of hardware and software are part of the changes within the I.T. world but should always be managed with cost and time in the forefront.  That is how Nesda manages all networks we develop and maintain.

Finally, we can confidently state that clients we work with regarding their networks are not simply planned then implemented.  The planning stage is extremely important and not only looks at what's currently in place within the organization but what future requirements need to be reviewed.  Scalability, without offiering rising costs, is part of the determination of purchasing and implementation.

Our objective is to establish an ongoing relationship in which you have a sense of ownership of your network and data.

  • We take great pride in our desire to listen, understand and educate so that we can enable our Clients and their networks
  • We provide expert support and advice based on Industry Standards and Best Practices so that you can focus on running your business rather than dealing with I.T.
  • We draw on or refer to upstream support when required so that solutions can be provided that are complete and reliable
  • We are willing to work alongside other service providers on any task and do not claim exclusive rights to any work at any time, however, can remain in a leadership role when required
  • We will do as much, or as little work as is reasonable and only work that is agreed upon
  • We will help you develop a long term plan for I.T. so that your day to day costs are stable and your long term costs are reasonable

The networks supported by Nesda Technologies include a wide variety of operating systems applications and technologies including:

Support Agreements provide savings on our standard service rates and hardware costs while providing additional services such as 24/7 priority response and reduced travel charges. Rates for service with an Agreement are determined by the size and needs of each client.

Please contact us at support@nesda.ca for information about our rates or for a detailed quotation.

 

Back to Network Support